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eLab Home | Contact Us

FAQ


If you need personal assistance or have a question that is not addressed in this support system, please contact our customer service team by email at help@labyrinthelab.com. I don't have access, how do I log into the eLab website? [Back to top]

eLab is an independent website that is not associated with your university's information systems. You may not sign in with your university's username and password. You must create an eLab account. To do so, please follow the steps below:

  1. Go to http://www.labyrinthelab.com and click on the "Sign up now!" link below the login box.
  2. Fill out the My Account Information form (make sure to enter an active email account, as it will be your username).
  3. Click Continue when ready to create your account.
  4. To log in, go back to http://www.labyrinthelab.com and enter your email address and password.
How do I gain access to a course that requires a license key? [Back to top]

You can access a course that requires a license key in three ways:

  1. Purchase a Labyrinth textbook with a license key bundled with the book.
  2. Purchase a license key that is separate from the book directly from Labyrinth.
  3. Obtain a license key from your school, if your school has purchased license keys from Labyrinth.
What are the minimum hardware requirements to take an eLab course? [Back to top]
  • Windows 2000/XP/Vista or Mac OS 10.3 or higher
  • Pentium class CPU or better with 256MB of RAM (1GB recommended)
  • CD-ROM drive (recommended)
  • 10GB hard drive or larger
  • 56 Kbps v.90 modem, but xDSL or cable modem is highly recommended
  • Speakers
  • Internet service provider
  • Email account
  • Minimum screen resolution of 1280 x 768 pixels
What software is required to view and access the course content modules/lessons? [Back to top] What are the supported web browsers for eLab? [Back to top]

At Labyrinth Learning, we are committed to continually improve your eLab experience, making use of new capabilities available in up-to-date web browsers. As a result, we are unable to fully support all browsers and version levels.


Browsers fully supported:
  • Internet Explorer 9
  • Internet Explorer 8 (all HTML5 content will be displayed using Flash version)
  • Firefox 24 and beyond
  • Firefox 20 - 23 (all HTML5 content will be displayed using Flash version)
  • Chrome 25.0 and beyond
Browsers partially supported:
  • Internet Explorer 10. This is fully supported for student users. It is not fully supported for educator users (gradebook is not compatible) at this time.

To ensure that your browser is fully compatible with eLab, please run the eLab System Check prior to using eLab.


How do I log out from my course? [Back to top]

To log out of your course, you can either close your browser window or click the Log Out link located at the top-right corner of the course page.


I cannot watch windows media files on my Mac. [Back to top]

To play this type of file on your Mac using the QuickTime Player, you will need to download a specific plug in. Click here to download the plug in.


What do I do if my Internet connection fails while in the middle of a test? [Back to top]

You can log back into your course again and complete your test, but you must first reestablish your Internet connection. Unless there is no time limit on the test, you must still have time left in order to complete it. If the test does have a time limit and you are not able to reenter to complete it, you will need to contact your instructor immediately and let him/her know of this issue.


I am unable to view Word docs, Excel files, and PowerPoint slides. [Back to top]

You will need to download Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats (free) or purchase and install Microsoft Office 2007. This compatibility pack will let you open, edit, and save documents, workbooks, and presentations in the file formats new to Microsoft Office Word, Excel, and PowerPoint 2007. Click here to download the Compatibility Pack.


How do I view Excel, Word, and PowerPoint presentations if I do not have the MS Office 2007 program? [Back to top]

To install these viewers on your computer, click on the below links.


I can't view the modules/lessons! What do I do? [Back to top]

There are two main issues that may hinder your computer's ability to view the course content.

  1. You may need to update your Adobe Flash Player to the latest version. Please click here and then click on "Download Now"
  2. You may need to clear your web browser's cache, which will significantly improve the speed and performance of your browser as well as stop it from loading out-of-date web pages or images. If you are experiencing difficulty viewing pages, please see How do I clear my web browser's Temporary files/Cache below.

How do I clear my web browser's Temporary Files/Cache? [Back to top]

To clear your web browser's cache to improve the speed and performance of your browser as well as stop it from loading out-of-date web pages or images please click one of the links below depending on your browser type and version to review the simple steps required.

Microsoft Internet Explorer FireFox
Internet Explorer 8.0 / 9.0 Firefox 20.0 and beyond
Google Chrome Macintosh Browsers
Chrome 25.0 and beyond Safari 2.0 / 3.0
Firefox 20.0 and beyond
Clearing Cache on Microsoft ® Internet Explorer 8.0
  1. From the Tools menu, select Internet Options.
  2. Make sure you are in the General tab.
  3. Under Browsing History, click the Delete button.
  4. Click Delete All (in the Temporary Internet Files section).
  5. Click OK.
Clearing Cache on Microsoft ® Internet Explorer 8.0 and 9.0
  1. From the Tools menu, select Safety > Delete browsing history... or Press Ctrl+Shift+Del on your keyboard.
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  3. You will get a confirmation at the bottom of your browser window once it has successfully cleared your cache and cookies.
Clearing Cache on Firefox 20.0 and beyond
  1. From the Tools menu, select Options.
  2. Click the Privacy icon.
  3. Click Clear Now in the Private Data area.
  4. Click OK.
  5. Exit and re-launch the browser.
Clearing Cache on Google Chrome 25.0 and beyond
  1. In the browser window click on the wrench icon on the top right of the window
  2. Click Options.
  3. Next select Under the Hood.
  4. Click the Clear browsing data... button.
  5. Make sure Empty the cache and Delete cookies and other site and plug-in data are both checked and click Clear browsing data button.
  6. Close and reopen your browser.

Macintosh Browsers

Clearing Cache on Safari 2.0 / 3.0
  1. From the Safari menu, select Empty Cache.
  2. When the pop-up window opens, click Empty.
Clearing Cache on Firefox 20.0 and beyond
  1. From the Tools menu, select Clear Private Data.
  2. Check the Cache checkbox only.
  3. Click Clear Private Data Now.

When I click on Gradebook, Content, Tests, Assignments, or My Grades nothing happens! What do I do? [Back to top]

When you click on one of the course links a pop-up window will appear. If your web browser is automatically blocking pop-ups then you will not see this pop-up window appear and you will assume the site is not functioning. To correct the problem, please either disable your web browser pop-up blocker or add http://lms.labyrinthelab.com to your safe site list. For steps on how to do this for your particular browser, please review the attached file: How to Disable Common Pop-Up Blockers


Can I choose whether pop-ups are displayed in a new window or on a new tab? [Back to top]

Yes. You can choose to always display pop-ups on a new tab, to always display them in a new window, or to let Internet Explorer decide how to display them. If you opt to let Internet Explorer decide how to display pop-ups, it will display the pop-up in a new window if the pop-up specifies size or display requirements. Otherwise, the pop-up is displayed in a new tab.

To change how pop-ups are displayed in Internet Explorer 8.0 or 9.0
  1. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. Click the General tab, and then, in the Tabs section, click Settings.
  4. Make a selection in the When a pop-up is encountered section.
  5. Click OK twice.
To change how pop-ups are displayed in Mozilla Firefox
  1. Open Firefox by clicking the Start button, and then clicking Firefox.
  2. Click Tools > Options
  3. Then click the Tabs icon. 
  4. Under New pages should be opened in, click the appropriate radio button
  5. Click OK.
To change how pop-ups are displayed in Google Chrome
  1. Tab browsing is enabled by default. No further action is required on your part.